Insurance Customer Support Specialist

One80 Intermediaries; United States; Remote; USD 20,000 - 28,000; Full time

Job summary

One80 Intermediaries seeks a Customer Service Representative in the United States to answer questions from insureds and carriers via phone, mail, and e-mail, resolving issues related to coverage, claims, billing, and costs. This role significantly contributes to business retention by providing excellent service and accurate record-keeping.

The position requires a High School diploma, 1-2 years of related customer service experience, and proficiency with MS Word, Outlook, and Excel.

Qualifications

• High School diploma or GED or equivalent is required.
• 1-2 years of relevant customer service or call center experience.
• Experience in insurance, healthcare, or related industry is highly desired.
• Proficient PC user with MS Word, Outlook, Excel, and similar programs.
• Spanish language ability is desirable but not required.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding calls, changes to benefits, policies, etc.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills

Customer service

Call center

Spanish language (desirable)

MS Word

Outlook

Excel

Education

High School diploma or GED

Job description

One80 Intermediaries seeks a Customer Service Representative in the United States to answer questions from insureds and carriers via phone, mail, and e-mail, resolving issues related to coverage, claims, billing, and costs. This role significantly contributes to business retention by providing excellent service and accurate record-keeping.

The position requires a High School diploma, 1-2 years of related customer service experience, and proficiency with MS Word, Outlook, and Excel.