Remote Insurance Customer Service Specialist

Brown & Brown, Inc.; Northern (KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Benefits

401k Program

Tuition Reimbursement

Paid Time Off

Job summary

One80 Intermediaries is seeking a Customer Service Representative to join our growing team. The role serves as a primary contact for customers, delivering accurate information and resolving inquiries with empathy and professionalism.

The ideal candidate has at least 2 years of call center or customer service experience, strong communication skills, and the ability to navigate multiple systems while maintaining accuracy.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
• Strong attention to detail with the ability to follow complex procedures accurately.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
• Excellent verbal and written communication skills.
• Strong customer service orientation with professional phone and email etiquette.
• Ability to adapt quickly in a fast-paced, changing environment.
• Receptive to coaching and feedback with a commitment to continuous improvement.
• Strong organizational skills and the ability to type 40–50 words per minute.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills

Call center experience

Attention to detail

Verbal communication

Written communication

Typing 40–50 wpm

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

One80 Intermediaries is seeking a Customer Service Representative to join our growing team. The role serves as a primary contact for customers, delivering accurate information and resolving inquiries with empathy and professionalism.

The ideal candidate has at least 2 years of call center or customer service experience, strong communication skills, and the ability to navigate multiple systems while maintaining accuracy.