Insurance Customer Care & Retention Specialist

Brown & Brown; Illinois; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k)

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Job summary

One80 Intermediaries is seeking a Customer Care Specialist to join our growing team. You will keep existing bill counts and policy premiums on the books by notifying members that their premium is due and assist with payments and setup of recurring payments.

The role requires a high school diploma or GED, 2+ years in customer service or sales (insurance preferred), and an active Illinois license or ability to obtain one within 90 days.

Qualifications

• Minimum of a high school diploma or general education degree (GED).
• 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
• Proficient PC skills and ability to learn new software programs.
• Active Illinois insurance license or the ability to become licensed within 90 days of hire.

Responsibilities

• Mailing out reminder and lapse letters in timely fashion from the system.
• Consistently meet expectations of at least 50 outbound calls per day.
• Review retention reports daily to see where numbers are and where focus needs to be.
• Work through assigned tasks of unpaid accounts.
• Assist on payment line to ensure these calls are taken timely for members that are ready to pay.
• Work all credit card expiring tasks as well as EFT failed accounts.
• Acquire and maintain knowledge of Affinity life and health plans offered.
• Self-motivated to meet goals and keep bill count and premium on the books.

Skills

Customer service

Sales

Proficient PC skills

Education

High school diploma or GED

Job description

One80 Intermediaries is seeking a Customer Care Specialist to join our growing team. You will keep existing bill counts and policy premiums on the books by notifying members that their premium is due and assist with payments and setup of recurring payments.

The role requires a high school diploma or GED, 2+ years in customer service or sales (insurance preferred), and an active Illinois license or ability to obtain one within 90 days.