Remote Insurance CSR: Policy Support & Customer Care

One80 Intermediaries Inc.; Northern (KY); Hybrid; USD 44,915,000 - 63,970,000; Full time

Benefits offered by this job

Health Benefits

ESPP

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Job summary

One80 Intermediaries Inc. is seeking a Customer Service Representative to join our growing team in a fully remote capacity with an Ohio focus.

You will be the primary contact for customers, addressing inquiries via phone, chat, and email and advising on policy interpretations, claims, and billing matters. The ideal candidate has at least 2 years in a high-volume customer service environment, strong communication skills, attention to detail, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
• Proficiency in Microsoft Office; ability to type 40–50 WPM; strong verbal and written communication.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills

Call center

Attention to detail

Microsoft Office

Multi-system access

Strong communication

Typing speed 40-50 wpm

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

One80 Intermediaries Inc. is seeking a Customer Service Representative to join our growing team in a fully remote capacity with an Ohio focus.

You will be the primary contact for customers, addressing inquiries via phone, chat, and email and advising on policy interpretations, claims, and billing matters. The ideal candidate has at least 2 years in a high-volume customer service environment, strong communication skills, attention to detail, and proficiency in Microsoft Office.