Customer Service Representative

001 Brown & Brown, Inc; Ohio; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

One80 Intermediaries is seeking a Customer Service Representative to join our growing team, serving as a primary point of contact for customers and delivering an exceptional service experience. The ideal candidate communicates effectively across phone, chat, and email, handles policy interpretation and billing inquiries, and remains adaptable in a fast-paced environment.

With a focus on empathy, professionalism, and problem-solving, you will resolve inquiries, explain policy terms clearly, and

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 2 years of call center or high-volume customer service experience.
• Strong attention to detail and ability to follow complex procedures.
• Excellent verbal and written communication skills.
• Ability to navigate multiple systems while maintaining accuracy.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email.
• Assist customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review insurance policy terms to determine coverage eligibility.
• Explain policy details clearly and confirm information.
• Handle requests related to coverage changes, cancellations, and concerns.
• Identify customer needs and provide solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information.

Skills

Customer service

Communication

MS Office

Typing speed 40-50 wpm

Multi-channel support

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Customer Service Representative to join our growing team! The Customer Service Representative will serve as a primary point of contact for customers, providing accurate information, resolving inquiries, and delivering an exceptional service experience. The ideal candidate is enthusiastic about helping others, demonstrates empathy and professionalism, and communicates effectively across multiple channels. Successful CSRs are adaptable, detail-oriented, and skilled at problem-solving, ensuring customer concerns are addressed efficiently and thoroughly.

How You Will Contribute

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills & Experience to be Successful

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
• Strong attention to detail with the ability to follow complex procedures accurately.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems and resources simultaneously while maintaining accuracy.
• Excellent verbal and written communication skills.
• Strong customer service orientation with professional phone and email etiquette.
• Ability to adapt quickly in a fast-paced, changing environment.
• Receptive to coaching and feedback with a commitment to continuous improvement.
• Strong organizational skills and the ability to type 40–50 words per minute.

About One80

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Pay Range

Pay Range $19.00 - $19.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in‑house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates‑not employees, and leaders‑not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.