Insurance CSR: Problem-Solver & Customer Advocate

One80 Intermediaries; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

One80 Intermediaries is seeking a Customer Service Representative to join our growing team. You will be the primary contact for customers, delivering accurate information and resolving inquiries with empathy and professionalism.

The ideal candidate has at least two years of call center or high-volume customer service experience, strong communication skills, and the ability to navigate multiple systems while maintaining accuracy and timeliness.

Qualifications

• Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics.
• High school diploma or equivalent required; associate degree or higher preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong written and verbal communication skills; ability to multi-task across systems.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner.
• Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review and interpret insurance policy terms to determine coverage eligibility.
• Clearly explain policy details and ensure customer understanding by confirming and clarifying information as needed.
• Handle requests related to coverage changes, account cancellations, and customer concerns.
• Identify customer needs and provide appropriate solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information and utilizing available resources.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Attention to detail

Time management

Typing speed

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

One80 Intermediaries is seeking a Customer Service Representative to join our growing team. You will be the primary contact for customers, delivering accurate information and resolving inquiries with empathy and professionalism.

The ideal candidate has at least two years of call center or high-volume customer service experience, strong communication skills, and the ability to navigate multiple systems while maintaining accuracy and timeliness.