Insurance Client Success & Growth Lead

DXC Technology Company; Trenton (NJ); Hybrid; USD 96,000 - 178,000; Full time

Job summary

DXC Technology Company is seeking a Client Success Manager to drive client satisfaction, delivery excellence, and account growth within Insurance Industry engagements. The role acts as the primary liaison between the client and DXC delivery teams in a hybrid setup across New Jersey and New York.

You will collaborate with client partners, delivery leaders, and account teams to ensure contracts are met, revenues grow, and measurable business value is realized.

Qualifications

• Proven experience in client success and account management within Insurance Industry.
• Experience managing service delivery and complex client engagements.
• Strong understanding of financial management concepts, including revenue forecasting and contract management.
• Experience identifying and supporting account growth opportunities, including renewals and cross-sell initiatives.
• Excellent collaboration and stakeholder management skills across cross-functional teams.
• Understanding of enterprise technology services, digital transformation, cloud, data, AI, or consulting services.
• Bachelor's degree or equivalent combination of education and relevant experience.

Responsibilities

• Own day-to-day CES delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment.
• Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
• Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
• Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
• Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.
• Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance.

Skills

Client Success

Account Management

Service Delivery

Cross-functional

Stakeholder Management

Revenue Growth

Education

Bachelor's degree

Job description

DXC Technology Company is seeking a Client Success Manager to drive client satisfaction, delivery excellence, and account growth within Insurance Industry engagements. The role acts as the primary liaison between the client and DXC delivery teams in a hybrid setup across New Jersey and New York.

You will collaborate with client partners, delivery leaders, and account teams to ensure contracts are met, revenues grow, and measurable business value is realized.