Strategic Client Success Manager: Growth & Delivery

DXC Technology; Dallas (TX); Hybrid; USD 100,000 - 140,000; Full time

Job summary

DXC Technology in Dallas is seeking a Client Success Manager to drive client satisfaction, growth, and operational excellence across engagements. You will own CES delivery, influence cross-functional teams, and focus on revenue and contract margins while ensuring client retention.

The role emphasizes collaboration with delivery, sales, marketing, and product to align objectives and maximize value creation for the client portfolio.

Qualifications

• Proven experience in client relationship management within telecommunications or related industries.
• Delivery excellence and full lifecycle project leadership experience.
• Ability to demonstrate ROI and business impact for clients.
• Experience in account growth, renewals, and upsells.
• Strong internal orchestration and cross-functional collaboration skills.
• Resilience and a customer-first mindset with adaptability under pressure.

Responsibilities

• Own all aspects (project and run) of CES delivery on the account, including renewal, satisfaction, profitability, and resourcing.
• Collaborate with other offerings to deliver a coordinated, full-stack experience for the account.
• Drive on-account growth through pipeline development, proactive solutioning, and revenue forecasting.
• Serve as central lead for account activities outside of sales and CP responsibilities.
• Align on resourcing strategy and address gaps to support DXC teams.
• Ensure disciplined cash collection and issue resolution for financial governance.
• Partner with PMs to meet contractual obligations and drive lessons learned.
• Collaborate with peer CSMs to ensure consistent client engagement and knowledge sharing.
• Be the voice of the client within CES to align delivery with priorities.

Skills

Client Relationship Management

Delivery Excellence

Cross-functional Collaboration

Value Realization

Account Growth & Expansion

Resilience

Digital Agility & AI awareness

Job description

DXC Technology in Dallas is seeking a Client Success Manager to drive client satisfaction, growth, and operational excellence across engagements. You will own CES delivery, influence cross-functional teams, and focus on revenue and contract margins while ensuring client retention.

The role emphasizes collaboration with delivery, sales, marketing, and product to align objectives and maximize value creation for the client portfolio.