Finance Client Success Lead

DXC Technology Company; Trenton (NJ); Hybrid; USD 96,000 - 178,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

DXC Technology Company is seeking a Client Success Manager to drive client satisfaction, optimize operations, and support account growth within Finance Industry engagements.

You will serve as the primary liaison between the client and DXC delivery teams, ensuring services meet contractual commitments and client needs are addressed proactively. The role partners with clients and internal teams to deliver measurable business value.

Qualifications

• Experience in client success, account management, service delivery, or related client-facing roles within the Finance Industry.
• Proven ability to develop trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
• Experience managing service delivery and complex client engagements with on-time and within-budget outcomes.
• Strong understanding of financial management concepts, including revenue forecasting, contract management, and operational governance.
• Excellent collaboration and stakeholder management skills.

Responsibilities

• Own day-to-day CES delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment.
• Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
• Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
• Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
• Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.

Skills

Client Success

Account Management

Delivery Management

Stakeholder Management

Problem Solving

Communication

Education

Bachelor's degree

Job description

DXC Technology Company is seeking a Client Success Manager to drive client satisfaction, optimize operations, and support account growth within Finance Industry engagements.

You will serve as the primary liaison between the client and DXC delivery teams, ensuring services meet contractual commitments and client needs are addressed proactively. The role partners with clients and internal teams to deliver measurable business value.