Healthcare Client Success & Growth Manager

DXC Technology; Daly City (CA); On-site; USD 96,000 - 178,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

DXC Technology is seeking a Client Success Manager (CSM) to drive client satisfaction, growth, and operational excellence across engagements. This role focuses on managing service delivery, advocating for client needs, and cross-functional collaboration to achieve outcomes.

The CSM is accountable for KPIs including TCV, revenue, contract margin, and client satisfaction, while leading renewal efforts and resource alignment to ensure high-quality execution.

Qualifications

• Proven experience in client relationship management.
• Senior Client Success Manager with healthcare industry experience.
• Authorized to work in the US without sponsorship now or in the future.
• Strong background in delivery excellence and full lifecycle project leadership.
• Ability to demonstrate value realization and ROI for clients.

Responsibilities

• Own all aspects (both project and run) of CES delivery on the account, including contract renewal, client satisfaction, profitability, resourcing, and SLAs, ensuring high-quality execution and margin.
• Collaborate with other offerings to deliver a consistent, full-stack experience for the account and coordinate across delivery through maintenance.
• Drive on-account growth by developing opportunities, proactive solutioning, change control, and accurate revenue forecasting.
• Serve as the central lead for account activities outside of sales and CP responsibilities, aligning internal and client-facing teams and reporting progress to the CSM Leader.
• Influence resourcing strategy to ensure capable resources and address gaps; drive disciplined cash collection and AR resolution.
• Ensure delivery and commercial compliance by partnering with Project Managers to meet contractual obligations and drive post-project learning.
• Collaborate with peer CSMs to ensure consistent client engagement and effective risk management across multi-layered accounts.
• Advocate for the client’s needs, align delivery teams to priorities, and act as the escalation point for client issues.
• Drive governance structures, track KPIs, and identify continuous improvement opportunities.
• Work with cross-functional teams to align on client objectives and surface value opportunities.

Job description

DXC Technology is seeking a Client Success Manager (CSM) to drive client satisfaction, growth, and operational excellence across engagements. This role focuses on managing service delivery, advocating for client needs, and cross-functional collaboration to achieve outcomes.

The CSM is accountable for KPIs including TCV, revenue, contract margin, and client satisfaction, while leading renewal efforts and resource alignment to ensure high-quality execution.