Banking Client Success Lead

DXC Technology; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

DXC Technology is seeking a Client Success Manager in Columbus, OH, hybrid role, to drive client satisfaction, operational excellence, and account growth within Banking engagements. You will liaise between the client and DXC delivery teams to ensure services meet contractual commitments and client needs are proactively addressed.

You will collaborate with Client Partners, delivery leaders, project managers, and account teams to support revenue growth, renewals, and client value realization.

Qualifications

• Proven experience in client success, account management, service delivery, or consulting within Banking.
• Ability to develop trusted client relationships and support revenue growth, renewals, and satisfaction.
• Experience managing complex client engagements with a track record of delivering outcomes.

Responsibilities

• Own day-to-day CES delivery activities across assigned accounts, including client satisfaction and service level attainment.
• Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations.
• Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs.
• Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables.
• Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes.
• Support resource planning activities by partnering with delivery leadership to ensure appropriate skills and capacity is aligned to account requirements.
• Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance.
• Partner with Project Managers and delivery teams to ensure contractual obligations are met, change controls are managed appropriately, and internal systems and reporting remain accurate.
• Act as the voice of the client within CES, advocating for client priorities and partnering with internal teams to address concerns, mitigate risks, and resolve issues in a timely manner.
• Implement and maintain account governance processes, including service reviews, KPI tracking, risk management, escalation management, and continuous improvement initiatives.
• Collaborate closely with sales, delivery, consulting, product, and marketing teams to identify opportunities for additional value creation and account expansion.
• Develop and maintain a strong understanding of DXC offerings, industry trends, and Banking Industry dynamics to support client conversations and solution positioning.

Skills

Client relationships

Delivery excellence

Account growth

Renewals management

Stakeholder collaboration

Value realization

Digital agility

Banking industry experience

Customer-first mindset

Job description

DXC Technology is seeking a Client Success Manager in Columbus, OH, hybrid role, to drive client satisfaction, operational excellence, and account growth within Banking engagements. You will liaise between the client and DXC delivery teams to ensure services meet contractual commitments and client needs are proactively addressed.

You will collaborate with Client Partners, delivery leaders, project managers, and account teams to support revenue growth, renewals, and client value realization.