Enterprise Client Success Leader – Growth & Delivery

DXC Technology; Dallas (TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

DXC Technology is seeking a strategic, player-coach Client Success Management Leader to drive customer success, account growth, and financial performance across a portfolio of enterprise CIS clients. You will lead a team of Client Success Managers and collaborate with Sales, Delivery, and Practice Leaders to ensure outcomes and profitability.

The ideal candidate brings 10+ years in enterprise accounts, 5+ years of people leadership, and a proven track record in revenue growth and portfolio

Qualifications

• 10+ years leading and growing enterprise accounts in technology services or consulting.
• 5+ years leading customer-facing teams.
• Proven success driving revenue growth, profitability, retention, and expansion.
• Experience managing portfolios with accountability for financial performance and P&L objectives.
• Strong understanding of forecasting, account profitability, revenue management, and governance.
• Experience across industries: Technology, Travel/Transportation, Energy/Utilities, Media/Telecommunications.

Responsibilities

• Own and grow a portfolio of strategic CIS accounts, driving customer satisfaction, retention, renewals, and expansion.
• Build trusted relationships with senior client stakeholders and serve as an executive escalation point.
• Lead account planning, executive business reviews, and customer success governance.
• Identify and accelerate growth opportunities across DXC's CES portfolio.
• Partner with Sales, Client Partners, and Delivery Leaders to expand existing accounts and ensure successful customer outcomes.
• Monitor customer health, delivery performance, and operational risks, driving proactive issue resolution.

Skills

Enterprise account leadership

Revenue growth

P&L management

Forecasting

Executive relationships

Team leadership

Cross-functional collaboration

Job description

DXC Technology is seeking a strategic, player-coach Client Success Management Leader to drive customer success, account growth, and financial performance across a portfolio of enterprise CIS clients. You will lead a team of Client Success Managers and collaborate with Sales, Delivery, and Practice Leaders to ensure outcomes and profitability.

The ideal candidate brings 10+ years in enterprise accounts, 5+ years of people leadership, and a proven track record in revenue growth and portfolio