Insurance Client Services Manager - Growth & Retention

Hylant; Covington Dells (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Hylant is seeking an Associate Client Service Manager to support a diverse book of business. You will onboard new clients, serve as the primary service contact, and manage renewal processes to ensure timely, high-quality service.

The role emphasizes relationship building with clients, carriers, and internal teams to strengthen partnerships. You will assist more senior staff on larger accounts, contribute to risk assessments, and ensure accurate, compliant client engagement strategies across the

Qualifications

• Bachelor’s degree in business, insurance, risk management, or related field.
• 2+ years of insurance client service experience.
• Active Property & Casualty License.
• CIC or CRM designation encouraged.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as the primary service contact for an assigned book of business with guidance, overseeing client servicing, team engagement, deadlines and escalation needs.
• Onboard new clients with staff to ensure accurate information and agency standards are met.
• Manage client renewal processes to ensure timely completion and quality deliverables.
• Engage in ongoing relationship development with clients, carrier partners, and internal teams to foster long-term partnerships.
• Support more senior staff on larger or more complex accounts to design and implement cost-effective Property & Casualty solutions.
• Back-up at all support levels as needed and manage CES (Client Engagement Strategy) compliance for assigned clients.
• Perform other duties and special projects as assigned.

Skills

Client service

Communication

Attention to detail

Team collaboration

Microsoft Office

Education

Bachelor's degree in business/insurance/risk management or related field

Tools

Excel

Word

PowerPoint

Outlook

Job description

Hylant is seeking an Associate Client Service Manager to support a diverse book of business. You will onboard new clients, serve as the primary service contact, and manage renewal processes to ensure timely, high-quality service.

The role emphasizes relationship building with clients, carriers, and internal teams to strengthen partnerships. You will assist more senior staff on larger accounts, contribute to risk assessments, and ensure accurate, compliant client engagement strategies across the