Insurance Client Success Specialist

Hylant; Covington Dells (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Hylant in Indiana is seeking a Client Service Specialist to deliver best-in-class service to identified clients and teams. You will respond to inquiries, process routine service needs, and support renewal and new business activities while building strong relationships with clients and vendor partners.

This role emphasizes accuracy, attention to detail, and teamwork, with proficiency in Microsoft Office and the ability to coordinate across internal systems.

Qualifications

• 2+ years of insurance client service experience or equivalent.
• Bachelor’s degree or equivalent combination of education and work experience.
• Excellent written and oral communication with strong attention to detail.

Responsibilities

• Respond to routine client inquiries and document interactions for service records.
• Process daily service needs such as endorsements, proofs, audits, and policy documents.
• Support renewals and new business processes including information gathering and proposal prep.
• Prepare client materials such as branded templates and proposals.
• Use internal systems and portals to manage account details and billing questions.
• Assist with Surplus Lines workflows and state filings when required.

Skills

Client service experience

Attention to detail

Communication skills

Team collaboration

Microsoft Office

Education

Bachelor’s degree in business, insurance, risk management, or similar field

Tools

Excel

Word

PowerPoint

Outlook

Job description

Hylant in Indiana is seeking a Client Service Specialist to deliver best-in-class service to identified clients and teams. You will respond to inquiries, process routine service needs, and support renewal and new business activities while building strong relationships with clients and vendor partners.

This role emphasizes accuracy, attention to detail, and teamwork, with proficiency in Microsoft Office and the ability to coordinate across internal systems.