Insurance Client Success Specialist

Hylant Group, Inc.; Arkansas; On-site; USD 52,000 - 68,000; Full time

Job summary

Hylant Group, Inc. is seeking a Client Service Specialist in Arkansas to deliver a best-in-class client experience. You will handle routine inquiries, process service requests, and support renewal activities while maintaining strong relationships with clients and vendor partners.

The role requires a Bachelor's degree in a related field, a Property & Casualty license, and 2+ years of insurance client service experience. Proficiency with Microsoft Office and excellent communication are essential.

Qualifications

• Bachelor’s degree in business, insurance, risk management, or similar field is required or equivalent experience.
• Two or more years of insurance client service experience.
• Active Property & Casualty license.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Strong analytical and detail-oriented abilities.
• Excellent written and verbal communication.
• Ability to work well in a team environment.

Responsibilities

• Respond to and document routine client inquiries.
• Process daily service needs such as change requests, endorsements, proofs, audits and other policy related documents.
• Review and process policies and endorsements for accuracy of coverage, policy, content, and form completion; address or escalate as needed.
• Assist with new and renewal processes including gathering information, document preparation, binding, marketing, and other needs.
• Prepare client documentation such as branded templates and proposals, stewardship, presentations, etc.
• Utilize Hylant systems to proactively manage client portals and account details.
• Assist with researching invoicing and billing questions or issues.
• Drive completion of Surplus Lines process for non-admitted placements including documentation and invoicing.
• Perform other duties and special projects as requested.

Skills

Insurance client service experience

Property & Casualty license

Microsoft Office

Analytical skills

Communication skills

Teamwork

Attention to detail

Education

Bachelor’s degree in business, insurance, risk management, or similar field

Tools

Microsoft Office Suite

Job description

Hylant Group, Inc. is seeking a Client Service Specialist in Arkansas to deliver a best-in-class client experience. You will handle routine inquiries, process service requests, and support renewal activities while maintaining strong relationships with clients and vendor partners.

The role requires a Bachelor's degree in a related field, a Property & Casualty license, and 2+ years of insurance client service experience. Proficiency with Microsoft Office and excellent communication are essential.