Client Success & Retention Leader – Insurance Services

Hylant; Independence Township (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Hylant in Independence Township, OH, is seeking a Client Service Manager to serve as the lead service contact for an assigned book of business, ensuring timely, accurate client support and building strong relationships.

You will manage renewals, onboard new clients with complete agency records, and target 96% client retention while pursuing growth. Collaboration with sales, carriers, and internal teams is required.

Qualifications

• Bachelor's degree or equivalent in business, insurance, risk management, or related field.
• Active Property & Casualty license is required or may be pursued.
• Excellent attention to detail and strong oral/written communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Serve as the lead service contact for an assigned book of business and oversee client service needs.
• Manage client renewal process with timely, high-quality execution.
• Direct onboarding of new clients with thorough agency records.
• Maintain a 96%+ client retention and pursue growth opportunities within the book.
• Collaborate with sales, carriers, vendors, and internal teams; back-up at all support levels.

Skills

Attention to detail

Communication skills

Teamwork

Education

Bachelor's degree in business, insurance, risk management, or similar

Property & Casualty License

Tools

Microsoft Office Suite

CRM Systems

Job description

Hylant in Independence Township, OH, is seeking a Client Service Manager to serve as the lead service contact for an assigned book of business, ensuring timely, accurate client support and building strong relationships.

You will manage renewals, onboard new clients with complete agency records, and target 96% client retention while pursuing growth. Collaboration with sales, carriers, and internal teams is required.