Client Service Manager - Commercial Insurance

Hylant; Independence Township (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Hylant in Independence Township, OH, is seeking a Client Service Manager to serve as the lead service contact for an assigned book of business, ensuring timely, accurate client support and building strong relationships.

You will manage renewals, onboard new clients with complete agency records, and target 96% client retention while pursuing growth. Collaboration with sales, carriers, and internal teams is required.

Qualifications

• Bachelor's degree or equivalent in business, insurance, risk management, or related field.
• Active Property & Casualty license is required or may be pursued.
• Excellent attention to detail and strong oral/written communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Serve as the lead service contact for an assigned book of business and oversee client service needs.
• Manage client renewal process with timely, high-quality execution.
• Direct onboarding of new clients with thorough agency records.
• Maintain a 96%+ client retention and pursue growth opportunities within the book.
• Collaborate with sales, carriers, vendors, and internal teams; back-up at all support levels.

Skills

Attention to detail

Communication skills

Teamwork

Education

Bachelor's degree in business, insurance, risk management, or similar

Property & Casualty License

Tools

Microsoft Office Suite

CRM Systems

Job description

The Opportunity:The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.In This Role You Will Execute On:Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate.Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment.Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a \"best practice\" level.Serve as a back-up at all support levels as needed.Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.Perform other duties and special projects as assigned.In This Role You'll Need:Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.Three (3) or more years of insurance client service experience.Active Property & Casualty LicenseIntermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)CIC or CRM Designation encouragedExcellent attention to detail, oral and written communication skillsAbility to work well in a team environment.Why Hylant?A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with over 20 offices in eight states. And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.