Insurance Call Center Supervisor & Training Leader

Safepoint MGA, LLC; Metairie (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time-Off

Professional Development Programs

Job summary

Safepoint MGA, LLC in Metairie, Louisiana, is seeking an experienced Customer Service Supervisor to lead our Customer Service Team in a call center environment. You will develop and train Customer Service Representatives to uphold our high standards of service.

The ideal candidate has extensive experience in property and casualty insurance and supervisory roles in call centers. You'll be responsible for recruiting, creating training programs, and establishing performance metrics.

The position includes competitive benefits and opportunities for professional development.

Qualifications

• 5-7 years of experience in property and casualty insurance.
• 2-3 years of experience as a Supervisor in a call center environment.
• LA P&C Individual Producer license, or ability to obtain within 30 days.
• Thorough knowledge of underwriting process.
• Excellent communication and organizational skills.
• Advanced computer skills.

Responsibilities

• Supervise Customer Service team members.
• Develop and lead a team of Customer Service Representatives.
• Recruit Customer Service employees.
• Create and facilitate training programs.
• Establish productivity and quality metrics.
• Collaborate with technology and marketing.

Skills

Communication skills

Supervisory experience

Organizational skills

Computer skills

Education

College degree preferred

Job description

Safepoint MGA, LLC in Metairie, Louisiana, is seeking an experienced Customer Service Supervisor to lead our Customer Service Team in a call center environment. You will develop and train Customer Service Representatives to uphold our high standards of service.

The ideal candidate has extensive experience in property and casualty insurance and supervisory roles in call centers. You'll be responsible for recruiting, creating training programs, and establishing performance metrics.

The position includes competitive benefits and opportunities for professional development.