Personal Lines P&C Call Center Leader

SafePoint Insurance; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Job summary

SafePoint Insurance in Tampa, FL is seeking a qualified supervisor to lead a Customer Service team within a call center environment. You will recruit, train, and guide representatives to deliver exceptional service and uphold the company's service standards.

This role requires strong communication, Florida licensing eligibility, and the ability to partner with technology and marketing to improve workflows. On-site attendance is expected with a focus on quality and staff development.

Qualifications

• Excellent communication skills, verbal and written.
• Ability to supervise Customer Service Representatives and direct reports.
• Ability to obtain and maintain Florida DFS licensing and reciprocal licensing.
• Critical thinking to assess risk and make informed decisions.
• On-site attendance required.

Responsibilities

• Direct recruitment of Customer Service employees.
• Create comprehensive training programs for new hires.
• Facilitate training and job shadowing.
• Partner with technology to build efficiency and automation.
• Collaborate with Marketing to foster agent relations.
• Establish productivity and quality metrics and enforce them.
• Communicate effectively internally and externally.
• Handle other tasks and projects as assigned.

Skills

Leadership

Customer Service

Communication

Staff Training

Licensing Knowledge

Education

College degree preferred

Tools

CRM systems

MS Office

Call center software

Job description

SafePoint Insurance in Tampa, FL is seeking a qualified supervisor to lead a Customer Service team within a call center environment. You will recruit, train, and guide representatives to deliver exceptional service and uphold the company's service standards.

This role requires strong communication, Florida licensing eligibility, and the ability to partner with technology and marketing to improve workflows. On-site attendance is expected with a focus on quality and staff development.