Insurance Call Center Supervisor

Safepoint MGA, LLC; Metairie (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time-Off

Professional Development Programs

Job summary

Safepoint MGA, LLC in Metairie, Louisiana, is seeking an experienced Customer Service Supervisor to lead our Customer Service Team in a call center environment. You will develop and train Customer Service Representatives to uphold our high standards of service.

The ideal candidate has extensive experience in property and casualty insurance and supervisory roles in call centers. You'll be responsible for recruiting, creating training programs, and establishing performance metrics.

The position includes competitive benefits and opportunities for professional development.

Qualifications

• 5-7 years of experience in property and casualty insurance.
• 2-3 years of experience as a Supervisor in a call center environment.
• LA P&C Individual Producer license, or ability to obtain within 30 days.
• Thorough knowledge of underwriting process.
• Excellent communication and organizational skills.
• Advanced computer skills.

Responsibilities

• Supervise Customer Service team members.
• Develop and lead a team of Customer Service Representatives.
• Recruit Customer Service employees.
• Create and facilitate training programs.
• Establish productivity and quality metrics.
• Collaborate with technology and marketing.

Skills

Communication skills

Supervisory experience

Organizational skills

Computer skills

Education

College degree preferred

Job description

Safepoint MGA, LLC is an admitted P&C carrier seeking experienced insurance professionals to supervise our Customer Service Team in a call center environment. If you're passionate about training, mentoring, and building cohesive teams, we encourage you to apply.

Job Summary

Supervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.

Duties and Responsibilities

• Directly involved in the recruitment of the Customer Service employees.
• Create comprehensive training program for newly hired employees.
• Facilitate training program and job shadowing program.
• Partner with technology to build efficiency and automation into the workflow.
• Partner with Marketing to build agent relations.
• Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
• Communicates effectively internally and externally.
• Other tasks and projects as may be assigned.

Essential Functions

• Ability to communicate clearly verbally and in writing.
• Ability to supervise and provide guidance to Customer Service Representatives and direct reports.
• Ability to obtain and maintain resident licensing through the Louisiana DOI and reciprocal licensing in all 50 states in the continental U.S.
• Ability to think critically, assess risk, and make informed decisions.
• Ability to commit to attendance schedule on‑site.

Qualifications

• 5‑7 years of experience in property and casualty insurance.
• 2‑3 years of experience as a Supervisor in a call center environment.
• LA P&C Individual Producer license, or the ability to obtain a LA P&C Individual Producer license within first 30 days, and ability to obtain reciprocal licenses in all 50 states.
• Thorough knowledge of the underwriting process and the analytics involved.
• Excellent communication and organizational skills.
• Advanced computer skills and strong systems knowledge.
• College degree preferred.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Immigration Note

Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H‑1B, OPT, STEM OPT, CPT, J‑1, etc.

Compensation and Benefits

• Professional Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• 15 Paid Time-Off Days
• 3 Discretionary Days
• 5 Parental Leave Days
• 5 Jury Duty Days
• 5 Bereavement Days
• 8 Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance (company paid premium)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…

Equal Employment Opportunity

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.