Insurance Call Center Supervisor & Training Lead

SafePoint Insurance Company; Metairie (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401K Plan

Paid Time Off – 15 Days

Parental Leave – 5 Days

Dental Insurance

Vision Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Accounts

Life Insurance

Identity Theft Protection

Job summary

Safepoint MGA, LLC is seeking experienced insurance professionals to supervise our Customer Service Team in a dynamic call center environment. You will lead a team of Customer Service Representatives, develop comprehensive training, and ensure service excellence across all interactions.

The role emphasizes mentoring, process improvement, and collaboration with technology and marketing to enhance workflows and agent relations.

Qualifications

• Experience supervising customer service teams in a call center environment.
• Ability to recruit, train, and mentor staff effectively.
• Strong communication and interpersonal skills for internal/external interactions.
• Knowledge of licensing requirements and regulatory compliance in the insurance sector.

Responsibilities

• Supervise Customer Service team members in a call center setting.
• Develop and lead a training program for new hires.
• Facilitate training and shadowing programs for staff.
• Collaborate with technology to automate workflows and improve efficiency.
• Partner with Marketing to build agent relations and improve service quality.
• Establish productivity and quality metrics and ensure adherence.

Skills

Leadership

Training & Mentoring

Communication

Recruitment

Supervisory Experience

Education

College degree preferred

Tools

CRM Systems

Office Software

Job description

Safepoint MGA, LLC is seeking experienced insurance professionals to supervise our Customer Service Team in a dynamic call center environment. You will lead a team of Customer Service Representatives, develop comprehensive training, and ensure service excellence across all interactions.

The role emphasizes mentoring, process improvement, and collaboration with technology and marketing to enhance workflows and agent relations.