Senior Personal Lines Service & Operations Manager

Safepoint MGA, LLC; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time-Off

Professional Development Programs

Job summary

Safepoint MGA, LLC in Tampa, Florida is seeking a Personal Lines Customer Service Manager to oversee customer service performance and daily operations. You will lead a team of supervisors and be accountable for excellence in service, operational performance, and regulatory compliance. Ideal candidates will have 7-10 years of experience in customer service, preferably in insurance, and at least 5 years in a management role. Competitive pay, benefits, and opportunities for professional development are offered.

Qualifications

• 7-10 years of customer service experience in property and casualty insurance.
• 5 years of relevant management experience.
• 2-20 license required or state equivalent.

Responsibilities

• Oversee daily operations of the Customer Service environment.
• Lead supervisors and monitor key performance metrics.
• Resolve escalated issues and ensure a high-quality customer experience.
• Forecast call volume and staffing needs.

Skills

Customer Service

Communication skills

Attention to detail

Time management

Organizational skills

Proficiency in Excel

Proficiency in Word

Proficiency in PowerPoint

Education

Bachelor’s degree in Business Management or relevant field

Tools

Excel

Word

PowerPoint

Job description

Safepoint MGA, LLC in Tampa, Florida is seeking a Personal Lines Customer Service Manager to oversee customer service performance and daily operations. You will lead a team of supervisors and be accountable for excellence in service, operational performance, and regulatory compliance. Ideal candidates will have 7-10 years of experience in customer service, preferably in insurance, and at least 5 years in a management role. Competitive pay, benefits, and opportunities for professional development are offered.