Insurance Billing Specialist — Hybrid | Customer Focused

West Bend Insurance Company; West Bend (WI); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

401(k) Plan with Company Match

Paid Time Off

Bonus eligible based on performance

Pet Insurance

Job summary

West Bend Insurance Company seeks a billing-focused professional to support policyholder billing, payments, and account maintenance. You’ll handle endorsements, cancellations, reinstatements, audits, and disbursements in a collaborative environment.

The role requires attention to detail, comfort with numbers and technology, and strong problem-solving. Hybrid work follows training and is based in West Bend, WI.

Qualifications

• 1-3 years of Billing experience and strong numerical skills.
• Customer-focused with good verbal and written communication.
• Proficient in common office software and team collaboration.

Responsibilities

• Supports billing of policyholders and posting payment receipts.
• Provides excellent customer assistance to policyholders, agents, and staff.
• Prepares correspondence and handles delinquent accounts.
• Processes endorsements, cancellations, reinstatements, audits, and disbursements.

Skills

Billing experience

Superior customer service

Mathematical skills

Detail oriented

Verbal and written communication

Problem solving

Team collaboration

Education

Some college education or equivalent

Associate in General Insurance Designation

Tools

Excel

Word

Outlook

Job description

West Bend Insurance Company seeks a billing-focused professional to support policyholder billing, payments, and account maintenance. You’ll handle endorsements, cancellations, reinstatements, audits, and disbursements in a collaborative environment.

The role requires attention to detail, comfort with numbers and technology, and strong problem-solving. Hybrid work follows training and is based in West Bend, WI.