Hybrid Insurance Billing Specialist

West Bend Mutual Insurance Company; West Bend (WI); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Disability Insurance

Flexible Spending Accounts

Life Insurance

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

West Bend Mutual Insurance Company seeks a Billing Representative to support policyholder billing, payment processing and account maintenance. The role requires accuracy with numbers and strong customer service in a hybrid West Bend, WI setting.

The position handles endorsements, cancellations, reinstatements, audits and disbursements, with a focus on problem solving and teamwork. Training lasts about four months before full hybrid scheduling.

Qualifications

• 1-3 years of Billing experience or related field.
• Strong customer service skills and problem solving.
• Detail oriented with good math and communication abilities.

Responsibilities

• Supports billing of policyholders insurance premium and posting payment receipts.
• Provides excellent customer assistance to policyholders, agents, and internal associates via multiple channels.
• Prepares correspondence and takes appropriate action with delinquent accounts.

Skills

Billing

Customer service

Math skills

Detail oriented

Communication skills

Problem solving

Education

Some college education or equivalent

Associate in General Insurance Designation

Tools

Excel

Word

Outlook

Job description

West Bend Mutual Insurance Company seeks a Billing Representative to support policyholder billing, payment processing and account maintenance. The role requires accuracy with numbers and strong customer service in a hybrid West Bend, WI setting.

The position handles endorsements, cancellations, reinstatements, audits and disbursements, with a focus on problem solving and teamwork. Training lasts about four months before full hybrid scheduling.