Insurance Agency Receptionist & Customer Advocate

Doug Markworth - State Farm Agent; Mitchell (SD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Donation matching

Job summary

Doug Markworth State Farm is looking for a friendly receptionist to greet customers in person and by phone, direct them to the right team, and manage daily appointment scheduling. You will help handle inquiries and maintain customer records while engaging with clients to identify suitable insurance options.

Ideal candidates bring prior receptionist or customer service experience, strong communication skills, and comfort with sales conversations.

Qualifications

• Previous experience in a receptionist or customer service role.
• Clear communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Willingness to engage in sales conversations.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Doug Markworth State Farm is looking for a friendly receptionist to greet customers in person and by phone, direct them to the right team, and manage daily appointment scheduling. You will help handle inquiries and maintain customer records while engaging with clients to identify suitable insurance options.

Ideal candidates bring prior receptionist or customer service experience, strong communication skills, and comfort with sales conversations.