Customer Experience Advocate | Insurance Support & Growth

Doug Markworth - State Farm Agent; Mitchell (SD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Opportunity for advancement

401(k)

401(k) matching

Bonus based on performance

Job summary

Doug Markworth State Farm is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the agency. You will handle inquiries, maintain records, and help retain clients through attentive and empathetic communication.

Collaborative team environment with opportunities for internal growth; prior customer service experience is valued and a calm demeanor under pressure will help you succeed in this role.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Job description

Doug Markworth State Farm is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the agency. You will handle inquiries, maintain records, and help retain clients through attentive and empathetic communication.

Collaborative team environment with opportunities for internal growth; prior customer service experience is valued and a calm demeanor under pressure will help you succeed in this role.