Insurance Account Manager - Client Relations & Policy Admin

AXIS (AXIS Capital); Stamford (CT); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical plans for you and your family

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid vacation

Job summary

AXIS Capital in Stamford, CT is seeking an Account Manager to deliver high-quality service to internal and external clients and support underwriting teams. You will manage policy administration, client relationships, and renewal retention with a focus on profitability and growth.

Ideal candidates have 2+ years in commercial insurance, strong communication, and proficiency in MS Office, with a collaborative, results-driven mindset and willingness to work in a hybrid office environment.

Qualifications

• High school diploma or equivalent required.
• Undergraduate degree in business, finance, or related field preferred, but not required.
• Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• Strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.
• Completion of professional development coursework in the industry is preferred.

Responsibilities

• Policy Administration and Processing: Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Review policy documents for accuracy and compliance with regulatory standards.
• Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
• Relationship Building, Client Engagement and Communication: Acts as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service.
• Cultivate and nurture relationships with key broker contacts and decision-makers through regular communication and engagement.
• Provide guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
• Data Management and Documentation: Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed.
• Utilize diary systems to track and manage information flow and deadlines effectively.
• Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.
• Review underlying policies and endorse changes as needed.
• Adhere to compliance standards and maintain accurate account files and underwriting documentation.

Skills

Customer service skills

Communication skills

Math skills

Microsoft Office

Multitasking

Independent worker

Learning new software

Education

High school diploma or equivalent

Undergraduate degree in business, finance, or related field

Tools

Microsoft Office Suite

Job description

AXIS Capital in Stamford, CT is seeking an Account Manager to deliver high-quality service to internal and external clients and support underwriting teams. You will manage policy administration, client relationships, and renewal retention with a focus on profitability and growth.

Ideal candidates have 2+ years in commercial insurance, strong communication, and proficiency in MS Office, with a collaborative, results-driven mindset and willingness to work in a hybrid office environment.