Account Manager

AXIS Capital; Princeton (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Tuition reimbursement

Paid vacation

Job summary

AXIS Capital is a global specialty insurer and reinsurer committed to serving brokers and clients with exceptional service. This Account Manager role focuses on policy administration, endorsements, and accurate data handling to support underwriting teams.

You will build relationships with brokers, respond to inquiries, and ensure timely processing of new and renewal business while upholding regulatory and company standards.

Qualifications

• High school diploma or equivalent required; undergraduate degree in business, finance, or related field preferred.
• Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience.
• Solid understanding of Property and Casualty insurance coverage.
• Proficient in written and verbal communication and able to independently interact with brokers and clients.
• Experience with Microsoft Office Suite (Word, Excel, Outlook) or similar software.
• Strong customer service skills and a professional attitude.

Responsibilities

• Policy Administration and Processing: Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements.
• Relationship Building, Client Engagement and Communication: Act as a key point of contact for brokers and clients, addressing inquiries and providing updates.
• Data Management and Documentation: Maintain accurate records of policy and underwriting data, and track information flow.

Skills

Customer service

Client communication

Broker interaction

Data accuracy

Time management

Attention to detail

Education

High school diploma or equivalent

Undergraduate degree in business, finance, or related field

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking, and superior risk‑adjusted returns for our shareholders. We foster an entrepreneurial, disciplined and ethical corporate culture, and we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds feel comfortable and empowered to be themselves.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern our operations.

Account Manager – Key Responsibilities

• Policy Administration and Processing: Perform advanced administrative tasks related to new and renewal business, including policy binding, issuance, and endorsements. Review policy documents for accuracy and compliance with regulatory standards. Identify opportunities for process improvement and efficiency enhancement within service delivery and underwriting operations.
• Relationship Building, Client Engagement and Communication: Act as a key point of contact for brokers and clients, addressing inquiries, providing updates, and ensuring exceptional customer service. Cultivate and nurture relationships with key broker contacts and decision‑makers through regular communication and engagement. Provide guidance and mentorship to junior team members, fostering a collaborative work environment.
• Data Management and Documentation: Maintain accurate records of policy and underwriting data, ensuring timely input and retrieval as needed. Use diary systems to track and manage information flow and deadlines effectively. Review underwriting documents and policies for accuracy and compliance with company guidelines and regulatory requirements.

Qualifications and Experience

• High school diploma or equivalent required. Undergraduate degree in business, finance, or related field preferred.
• Minimum of 2+ years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience.
• Solid understanding of Property and Casualty insurance coverage.
• Proficient in written and verbal communication and capable of independently interacting with internal and external partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook) or similar software.
• Strong customer service skills and a professional attitude.
• Strong aptitude for learning new computer/software programs.
• Completion of professional development coursework in the industry is preferred.

Core Competencies

• Strong organization and time management skills.
• Self‑motivated and capable of working well independently.
• Ability to organize and prioritize work with limited supervision.
• Proficient in multitasking.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and accuracy.
• Strong math skills.
• Strong customer service skills.
• Team player who works collaboratively within a team.
• Ensures tasks are completed attentively and thoroughly.

Core Skills

• Builds Relationships: Build and maintain professional networks with internal and external customers.
• Communicates with Impact: Clearly and confidently communicate information to a wide audience.
• Drives Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affect the bottom line.
• Develops Self and Others: Exhibit a growth mindset, open to new ways of working to achieve ambitious goals, and remain intellectually curious.
• Makes Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment and making decisions that are mutually beneficial for colleagues, clients, and peers.

Compensation & Benefits

• Base salary range $50,000 to $75,000, based on experience and location.
• Competitive target incentive compensation based on overall corporate and individual performance.
• Comprehensive benefits package, including medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and more.
• Position type: Non‑Exempt (FLSA).

We are shaping the direction of insurance and reinsurance during a critical and exciting time for the industry. Whether you are a recent graduate or a seasoned professional, AXIS offers the challenges and career opportunities you need to grow.