Instructional Tech Support Lead – Higher Education

The City University of New York; New York (NY); Vor Ort; USD 59.000 - 73.000; Vollzeit

Zusammenfassung

The City University of New York seeks an IT Academic Technology Specialist to provide technical support for teaching, research, and administration at Baruch College. You will assist with setup, configuration, and deployment of computers and network printers for faculty and staff.

You will also handle helpdesk requests via in-person, phone, and email, troubleshoot issues, and escalate tickets as needed, while coordinating with campus IT teams on technology initiatives.

Qualifikationen

• Bachelor's Degree and four years' relevant experience required.
• Must be a current CUNY employee.
• CUNY Title Overview describes duties for instructional technology support.

Aufgaben

• Provides technical support to faculty, staff, and departments for teaching, research, and admin tasks.
• Assists with setup, configuration, and deployment of computers, laptops, and network printers.
• Provides helpdesk support via in-person, phone, and email; troubleshoot, log service requests, and escalate tickets.
• Coordinates with IT teams on technology initiatives and projects.
• Collaborates with helpdesk, hardware/software support, and campus IT teams for system implementations.
• Consults with instructors to incorporate technologies for research and workshops.

Kenntnisse

Technical support

Help desk

Cross-team collaboration

Troubleshooting

Ausbildung

Bachelor's Degree + 4 years experience

Tools

VPN

CUNYFirst

Microsoft 365 (Outlook/Word/Teams/OneDrive)

Dropbox

MFA

Zoom

Jobbeschreibung

The City University of New York seeks an IT Academic Technology Specialist to provide technical support for teaching, research, and administration at Baruch College. You will assist with setup, configuration, and deployment of computers and network printers for faculty and staff.

You will also handle helpdesk requests via in-person, phone, and email, troubleshoot issues, and escalate tickets as needed, while coordinating with campus IT teams on technology initiatives.