Academic Technology & Training Specialist

City University of New York; New York (NY); On-site; USD 59,000 - 73,000; Full time

Job summary

City University of New York’s Baruch College seeks an IT Academic Technology Specialist to provide frontline support for teaching, research, and administration. You will assist in configuring computers and networking devices, and help instructors integrate instructional technologies for courses and workshops.

The role emphasizes coordinating with the IT team on initiatives, managing helpdesk tickets, and supporting software like VPN, CUNYFirst, Microsoft Office, Dropbox, MFA, and Zoom.

Qualifications

• Bachelor’s degree and four years of relevant experience required.
• Must be a current CUNY employee.
• Strong instructional technology support for faculty and staff.

Responsibilities

• Provides technical support to the faculty, staff, and departments needed for teaching, research, and administrative work.
• Assists with the setup, configuration, deployment of computers, laptops, network printers for faculty and staff.
• Provides helpdesk technical support via in-person, phone and email including assisting users with troubleshooting technical issues, service requests, documentation, resolution, and escalation of tickets.
• Coordinates with the IT team with the implementation of technology initiatives plus working on assigned tech projects as needed.
• Works in coordination with the helpdesk team, software and hardware support, and various on-campus IT teams with the implementation of various computer systems.
• Consults with and assist instructors and departments to incorporate technologies for faculty research and workshops.
• Supports the faculty and staff with college-related software and systems including VPN, CUNYFirst, Microsoft Office (Outlook, Word, Teams, OneDrive etc.) Dropbox, MFA, Zoom, and other educational platforms.
• Use the College helpdesk management platform to generate incident reports, handle support requests, educational technology requests, service software, and hardware tasks across various departments, including IT.
• Collaborates with various College based IT teams including desktop support, hardware support, software support, network services, and helpdesk teams.
• Implement various college technology guidelines when integrating, supporting, and managing technologies to enhance teaching, learning, and academic operations.

Skills

Tech support

Helpdesk

Training delivery

Collaboration

Education

Bachelor's Degree

Tools

VPN

CUNYFirst

MS Office

Dropbox

MFA

Zoom

Job description

City University of New York’s Baruch College seeks an IT Academic Technology Specialist to provide frontline support for teaching, research, and administration. You will assist in configuring computers and networking devices, and help instructors integrate instructional technologies for courses and workshops.

The role emphasizes coordinating with the IT team on initiatives, managing helpdesk tickets, and supporting software like VPN, CUNYFirst, Microsoft Office, Dropbox, MFA, and Zoom.