Instructional Tech Support Specialist - Higher Ed IT

University at Buffalo; Town of Amherst (NY); On-site; USD 62,000 - 66,000; Full time

Job summary

The University at Buffalo Graduate School of Social Work IT team seeks an Instructional Support Technician to apply specialized knowledge across desktop environments, instructional tech, classroom resources, enterprise apps, mobile devices, and security solutions.

You will analyze requirements, configure and deploy computing systems, and maintain documentation while supporting innovative higher-education technology initiatives.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a closely related field.
• Minimum of two (2) years of end-user technical support experience.
• Working knowledge of TCP/IP networking, Active Directory, Windows Server, and Group Policy administration.
• Diagnose, troubleshoot, and maintain personal computers, mobile devices, OS, software, and peripherals.
• Experience implementing and supporting secure computing practices and technologies (endpoint protection, encryption, patch management, access controls).
• Experience using AI tools, including Microsoft Copilot, to improve productivity.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams).
• Strong analytical, organizational, written, and verbal communication skills.
• Prioritize work, manage multiple assignments, and meet deadlines.

Responsibilities

• Evaluating and resolving complex technical issues.
• Analyzing requirements to determine appropriate technology solutions.
• Configuring, deploying, testing, and maintaining computing equipment and software.
• Administering endpoint security and device management solutions.
• Implementing onboarding processes and system configurations.
• Maintaining technical documentation and asset records.
• Contributing technical expertise to projects supporting the school.

Skills

End-user support

TCP/IP networking

Active Directory

Windows Server

Group Policy

AI tools (Copilot)

Microsoft 365

Communication

Problem solving

Teamwork

Education

Bachelor's degree in IT / CS / IS / Ed Tech

Tools

PowerShell

Graphic tools

SQL

Job description

The University at Buffalo Graduate School of Social Work IT team seeks an Instructional Support Technician to apply specialized knowledge across desktop environments, instructional tech, classroom resources, enterprise apps, mobile devices, and security solutions.

You will analyze requirements, configure and deploy computing systems, and maintain documentation while supporting innovative higher-education technology initiatives.