IT & A/V Support Technician (Campus)

The City University of New York; New York (NY); Vor Ort; USD 45.000 - 51.000; Vollzeit

Zusammenfassung

The City University of New York's Baruch College is seeking an IT Support Assistant to provide front-line audio-visual and computing support for classrooms, meeting spaces, and campus events.

You will support Extron/Crestron systems, projectors, and collaboration tools such as Microsoft Teams and Zoom, while assisting end users across the campus and maintaining documentation of configurations and equipment.

Qualifikationen

• High School Diploma, G.E.D., or equivalent.
• 18 months of related full-time work experience or equivalent (e.g., 18 college credits in IT).
• Demonstrated English language proficiency.
• A NY driver’s license may be required for some positions.

Aufgaben

• Operate and troubleshoot A/V control systems such as Extron and Crestron.
• Maintain and support projectors, digital displays, and other presentation systems.
• Diagnose A/V signal flow issues including digital and analog formats.
• Provide on-site support for classes, meetings, and campus events.
• Maintain accurate documentation of A/V configurations, asset inventory, serial numbers, and equipment.
• Perform routine preventive maintenance, testing, and cleaning of classroom and conference room A/V equipment.
• Assist with installing, setting up, and relocating A/V equipment and technology systems.
• Monitor classroom technology health and report recurring issues or equipment lifecycle concerns.
• Support and troubleshoot video conferencing and classroom collaboration technologies, including Microsoft Teams, Zoom, lecture capture, and hybrid learning environments.

Kenntnisse

Customer service

Troubleshooting

Communication

Teamwork

Documentation

Ausbildung

High School Diploma or equivalent

Tools

Extron

Crestron

Microsoft Teams

Zoom

Jobbeschreibung

The City University of New York's Baruch College is seeking an IT Support Assistant to provide front-line audio-visual and computing support for classrooms, meeting spaces, and campus events.

You will support Extron/Crestron systems, projectors, and collaboration tools such as Microsoft Teams and Zoom, while assisting end users across the campus and maintaining documentation of configurations and equipment.