IT Academic Technology Specialist

City University of New York; New York (NY); On-site; USD 59,000 - 73,000; Full time

Job summary

City University of New York’s Baruch College seeks an IT Academic Technology Specialist to provide frontline support for teaching, research, and administration. You will assist in configuring computers and networking devices, and help instructors integrate instructional technologies for courses and workshops.

The role emphasizes coordinating with the IT team on initiatives, managing helpdesk tickets, and supporting software like VPN, CUNYFirst, Microsoft Office, Dropbox, MFA, and Zoom.

Qualifications

• Bachelor’s degree and four years of relevant experience required.
• Must be a current CUNY employee.
• Strong instructional technology support for faculty and staff.

Responsibilities

• Provides technical support to the faculty, staff, and departments needed for teaching, research, and administrative work.
• Assists with the setup, configuration, deployment of computers, laptops, network printers for faculty and staff.
• Provides helpdesk technical support via in-person, phone and email including assisting users with troubleshooting technical issues, service requests, documentation, resolution, and escalation of tickets.
• Coordinates with the IT team with the implementation of technology initiatives plus working on assigned tech projects as needed.
• Works in coordination with the helpdesk team, software and hardware support, and various on-campus IT teams with the implementation of various computer systems.
• Consults with and assist instructors and departments to incorporate technologies for faculty research and workshops.
• Supports the faculty and staff with college-related software and systems including VPN, CUNYFirst, Microsoft Office (Outlook, Word, Teams, OneDrive etc.) Dropbox, MFA, Zoom, and other educational platforms.
• Use the College helpdesk management platform to generate incident reports, handle support requests, educational technology requests, service software, and hardware tasks across various departments, including IT.
• Collaborates with various College based IT teams including desktop support, hardware support, software support, network services, and helpdesk teams.
• Implement various college technology guidelines when integrating, supporting, and managing technologies to enhance teaching, learning, and academic operations.

Skills

Tech support

Helpdesk

Training delivery

Collaboration

Education

Bachelor's Degree

Tools

VPN

CUNYFirst

MS Office

Dropbox

MFA

Zoom

Job description

POSITION DETAILS

”At Baruch College we believe that student success is everyone’s responsibility"

Reporting to the Director of Zicklin Technology Services, the IT Academic Technology Specialist will:

• Provides technical support to the faculty, staff, and departments needed for teaching, research, and administrative work.

• Assists with the setup, configuration, deployment of computers, laptops, network printers for faculty and staff.

• Provides helpdesk technical support via in-person, phone and email including assisting users with troubleshooting technical issues, service requests, documentation, resolution, and escalation of tickets.

• Coordinates with the IT team with the implementation of technology initiatives plus working on assigned tech projects as needed.

• Works in coordination with the helpdesk team, software and hardware support, and various on-campus IT teams with the implementation of various computer systems.

• Consults with and assist instructors and departments to incorporate technologies for faculty research and workshops.

• Supports the faculty and staff with college-related software and systems including VPN, CUNYFirst, Microsoft Office (Outlook, Word, Teams, OneDrive etc.) Dropbox, MFA, Zoom, and other educational platforms.

• Use the College helpdesk management platform to generate incident reports, handle support requests, educational technology requests, service software, and hardware tasks across various departments, including IT.

• Collaborates with various College based IT teams including desktop support, hardware support, software support, network services, and helpdesk teams.

• Implement various college technology guidelines when integrating, supporting, and managing technologies to enhance teaching, learning, and academic operations.

QUALIFICATIONS

Bachelor's Degree and four years' relevant experience required.

Must be a current CUNY employee

CUNY TITLE OVERVIEW

Supports and consults with faculty, students, and others in the use of instructional systems, software, and programs.

• Provides day-to-day support for users of instructional systems

• May supervise a College help desk related to academic technology, supervising and training staff

• Designs, develops, and delivers training and orientation sessions on the use of instructional technologies

• May serve as an administrator and/or account coordinator for one or more systems

• Assists in demonstrating the practical application of computers and communications technology for classes and workshops for faculty or students

• May track problem reports, troubleshoot reported issues, and document resolutions

• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$59,256 - $73,294; Salary commensurate with education and experience.

• CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.
• We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.
• Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

November 18, 2026

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title Name: IT Academic Technology Specialist

Job ID: 33046

Location: Baruch College

Job Type: Full-Time