Instructional Program Designer

012 NiSource Corporate Services Co; Columbus (OH); On-site; USD 70,000 - 105,000; Full time

Job summary

NiSource Corporate Services Co. seeks an experienced instructional designer to oversee the design, development, and maintenance of technical and safety programs for Gas & Electric Distribution Operations.

You will analyze performance problems, design curricula, and develop both instructor-led and online training materials. The role requires creating assessment tools, coordinating with internal customers, and traveling up to 25% to NiSource locations.

Qualifications

• Bachelor's Degree in Instructional Design or 3+ experience in a Training, Teaching, or Instructional Design position.
• Strong oral and written communication skills.
• An ability to manage multiple projects simultaneously.
• The ability to prepare and deliver presentations utilizing digital technology.
• The ability to use computer hardware such as scanners, digital cameras and video recorders to incorporate visual images into training materials.
• The ability to utilize Adobe and Articulate software to create training materials, write reports, and keep records.
• The ability to use digital photography and/or drawing software to create graphics to be inserted in training materials.
• The ability to interact effectively with clients and coworkers.
• Travel up to 25%.
• Valid driver's license.

Responsibilities

• Oversee design, development, and maintenance of Technical and Safety programs and curricula.
• Build rapport with internal customers to analyze performance problems and design solutions.
• Conduct needs analyses, job task analyses, and design, development, implementation, and evaluation of training.
• Develop assessment tools to measure learning objectives and overall effectiveness.
• Design and develop instructor-led and online training materials.
• Travel to NiSource locations to assess training needs and gather feedback from Leaders and frontline workers.
• Plan and manage instructional design projects to ensure timely completion.

Skills

Oral and written communication

Multi-project management

Presentations with digital tech

Visual materials creation hardware

Education

Bachelor's Degree in Instructional Design

Tools

Adobe

Articulate

Captivate

Moodle/Blackboard/Workday Learning

Job description

Job Summary

This position shall oversee and provide subject matter expertise in the design, development, and maintenance of new and existing Technical and Safety programs, curriculum and materials for NiSource Gas & Electric Distribution Operations. Build a strong rapport with internal customers to analyze performance problems and design solutions. Direct and perform such tasks as needs analyses, job task analyses, as well as the design, development, implementation, and evaluation of training courses, curriculum and materials.

Essential Functions

• Continuous monitoring and updating of existing curriculum to reflect changes in operating standards and procedures.
• Oversees that changes to curriculum are communicated and implemented into third party contractor modules
• Conducts internal training needs analyses.
• Develops written and performance-based assessment tools to measure achievement of specific learning objectives.
• Designs and develops training programs and exercises to meet the varying needs of the organization.
• Performs assessments and listens to clients to understand and anticipate their needs and determine their priorities in the context of the overall enterprise.
• Designs and develops instructor lead training materials and on-line computer based training material.
• Observes training/testing programs and reviews and revises materials using feedback received from instructor and participants.
• Travels to different NiSource business unit locations to gain first-hand knowledge of specific training needs and areas for improvement from Leaders and front line workers.
• Designs and develops evaluation tools to monitor the effectiveness and applicability of training activities and materials.
• Stays abreast of industry trends and new technologies to apply knowledge for improvement to existing training solutions.
• Plans and organizes instructional design projects to ensure completion in a timely manner.
• Serves as liaison with Instructors in planning projects involving development and revision of training materials.
• Other duties related to development and design of training materials and activities as assigned by the Leader, Instructional Design

Required Qualifications

• Bachelor's Degree in Instructional Design or 3+ experience in a Training, Teaching, or Instructional Design position.
• Strong oral and written communication skills.
• An ability to manage multiple projects simultaneously.
• The ability to prepare and deliver presentations utilizing digital technology.
• The ability to use computer hardware such as scanners, digital cameras and video recorders to incorporate visual images into training materials.
• The ability to utilize Adobe and Articulate software to create training materials, write reports, and keep records.
• The ability to use digital photography and/or drawing software to create graphics to be inserted in training materials.
• The ability to interact effectively with clients and coworkers.
• Travel up to 25%.
• Valid driver's license.

Preferred Additional Qualifications

• Experience with Adobe Creative Cloud Applications.
• Experience with Xyleme or learning content management systems.
• Experience with LMS Systems or Design Tools (Captivate, Moodle, Blackboard, Workday Learning, etc.)
• Experience with AI tools for rapid development of training materials.
• Familiarity with OSHA Standards.
• Knowledge of DOT Operator Qualifications.
• Knowledge of Gas Distribution Plant and Service activities.
• Knowledge of Electric and Transmission activities.
• Knowledge of Policy and Procedures.

Physical Demands

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners. We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [e-mail] or 1-888-640-3320.

Safety Statement

Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law. E-Verify Poster (English and Spanish) Right to Work Poster (English and Spanish)

Salary Range

*$69,900.00 - $105,000.00*
*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.*

Posting Dates

Posting Start Date: 2026-10-02 Posting End Date (if applicable): 2026-10-07 Please note that the job posting will close on the day before the posting end date.

Company Overview

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.