Installer/Trainer - Full Time

Sorenson Communications; Tacoma (WA); On-site; USD 16,834 - 26,890; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Opportunities for travel

Competitive full Benefits Package

Growth Opportunity

Job summary

Sorenson Communications is hiring a caring, customer service-oriented installer/trainer in Tacoma, Washington. This part-time position involves installing CaptionCall phones, training customers on usage, and enhancing communication for those with hearing loss. Candidates must have a high school diploma and excellent customer service skills. The job offers flexible schedules, competitive pay between $12.22 to $19.52 hourly, plus commission for installations. Opportunities for growth are available along with a full benefits package.

Qualifications

• Must provide excellent customer service.
• Ability to communicate effectively in English.
• Must be reliable, organized, and punctual.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Train customers on using the phone features.
• Promote the CaptionCall service.

Skills

Customer service

Effective communication

Reliability

Organized

Adaptability

Basic computer knowledge

Education

High School Diploma or GED

Job description

Overview

This position requires candidates to live and work in Tacoma, Washington or immediate surrounding area.

Pay Range: Hourly + Piece Rate

• $12.22 to $19.52 (Based on location and experience)

Current Piece Rate (Additional compensation for completed installation):

• $25 per successful installation
• $25 per successful priority service call
• $15 per successful service call

Additional Benefits:

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Opportunity to work locally, with opportunities to travel to different areas
• Growth Opportunity
• Competitive full Benefits Package

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because our customers sense our passion, care, and commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC offers Video Relay Service (VRS), which gives Deaf and hard-of-hearing people the option to communicate in their preferred language—ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world. This hands-on position is responsible for enriching lives by installing the CaptionCall phone for customers and training them how to use it to communicate over the telephone with confidence. The schedule is flexible and it is a part-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry-leading provider of language services for the Deaf and hard-of-hearing.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers\' homes
• Train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Meet or exceed Install/Trainer expectations and maintain goals set by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Submit required reports and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies
• Represent CaptionCall at events as assigned
• Adhere to strict compliance policies
• Maintain confidentiality of highly sensitive customer information
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

• Provide excellent customer service
• Ability to communicate effectively in English (reading, writing, speaking, listening)
• Ability to work evenings and weekends as needed
• Ability to drive and travel as needed
• Ability to tailor to unique needs of individual customers
• Reliable, organized and punctual
• Ability to work independently
• Ability to adapt to changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving required; reliable, licensed, and insured vehicle available
• Possess and maintain a valid driver license; maintain a good driving record
• Able to sit/stand for extended periods
• Able to transport installation equipment into a customer\'s home
• Dexterity to operate a computer keyboard, mouse, tools, and equipment
• Regular and predictable attendance required

Supervisory Responsibility

This position has no supervisory responsibilities.

Equal Employment Opportunity

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Qualifications

Education: High School (required).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities