Project Coordinator

Crew 2, Inc.; Minneapolis (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health coverage

Benefits package

Job summary

Crew2, Inc. is seeking a detail-oriented coordinator in Minneapolis, MN to drive the customer experience during daily installations.

You will schedule, communicate expectations, respond to service requests, and act as the primary contact to ensure timely, thorough, and professional service delivery. The role requires an associate degree with strong communication and multitasking skills, and a preference for those with bachelor’s-level education.

Qualifications

• Associate degree in business or related field required; or equivalent experience.
• Strong communication and relationship-building skills.
• Experience in building trades preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Proactively reach out to customers to review installation timing and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and solve problems during installations.
• Maintain professional, timely, and well-documented customer communications.
• Support the production team to achieve operational excellence and strong service quality.

Skills

Leadership

Communication

Interpersonal skills

Customer focus

Crew2 knowledge

Construction experience

Problem-solving

Multitasking

Education

Associate degree in Business/Construction/Project Management or related

Bachelor’s degree in a relevant field (preferred)

Job description

Overview

At Crew2, we empower associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are seeking motivated individuals excited about jump-starting their careers in a rapidly growing industry.

Responsibilities

• Customer Experience
  • Coordinate and manage daily installation schedules and timeframes.
  • Proactively outreach to customers to review installation timing, requirements, and expectations.
  • Respond promptly to incoming customer calls and service requests.
  • Follow up post-installation to confirm satisfaction and close out service needs.
  • Serve as the primary point of contact and problem solver when issues arise during the installation process.
  • Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
  • Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.
• Installer Engagement
  • Coordinate and dispatch work orders to service providers daily.
  • Communicate installation expectations to installers and ensure customers are prepared for service.
  • Confirm completion of work and verify customer satisfaction.
  • Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
  • Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
  • Ensure timely and accurate payment to service providers.
• Production Team Partnership
  • Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
  • Collaborate with internal partners to strengthen service quality and elevate the Crew2 customer experience.

Qualifications

• Education & Experience
  • Associate degree in Business, Construction Management, Project Management, or a related field required; or equivalent combination of education and related work experience.
  • Bachelor’s degree in a relevant field preferred.
• Skills & Competencies
  • Strong personal leadership with the ability to work independently and influence outcomes.
  • Excellent verbal and written communication skills.
  • Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.
  • Customer-focused mindset with a commitment to service excellence.
  • Working knowledge of Crew2 programs, products, and services.
  • Experience within the building trades, installation, or construction service environment preferred.
  • Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.
  • Ability to manage multiple priorities and competing demands in a fast-paced environment.

Compensation & Benefits

Position offers $18-20/hr. We offer a comprehensive benefits package designed with flexibility and well-being in mind, including health coverage and other employee benefits. Check with our recruiting team for current details.

EEO & Legal

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, or national origin.