Installations Coordinator: Customer Success & Operations

The Home Depot; Concord (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, guiding the install flow from start to finish. You will be the primary contact for customers, coordinating with internal partners and third-party services to ensure accurate paperwork, scheduling, and service delivery.

Responsibilities include maintaining regular customer communication, supporting branch operations, and processing service tasks while aiming for on-time completion and high customer

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED required or preferred

Responsibilities

• 35% Customer Experience - Maintains regular communication with customers across the install life cycle and resolves questions.
• 25% Job Process Support - Coordinates with internal and external partners for inquiries and escalations.
• 40% Operations - Manages intake of open jobs, data entry, payment collection, and scheduling of inspections and services.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Multitasking

Self-motivated

Initiative

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, guiding the install flow from start to finish. You will be the primary contact for customers, coordinating with internal partners and third-party services to ensure accurate paperwork, scheduling, and service delivery.

Responsibilities include maintaining regular customer communication, supporting branch operations, and processing service tasks while aiming for on-time completion and high customer