Install Operations & Customer Experience Lead

The Home Depot; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to serve as the key link between customers, install field teams, and branch partners. You will manage the install lifecycle, monitor job status, schedule inspections, and ensure accurate paperwork.

This role requires strong communication, organization, and the ability to juggle multiple tasks in a fast-paced retail environment. You will be the main customer contact for job-related needs and help drive on-time completion and a smooth service

Qualifications

• Must have at least a high school diploma or GED.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Maintain regular communication with customers across the install life cycle and resolve questions.
• Coordinate with branch partners and internal teams to support job processing and escalations.
• Facilitate intake of jobs, ensure paperwork accuracy, collect payments, schedule inspections, and order materials.

Skills

Self-motivation

Strong communication

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator to serve as the key link between customers, install field teams, and branch partners. You will manage the install lifecycle, monitor job status, schedule inspections, and ensure accurate paperwork.

This role requires strong communication, organization, and the ability to juggle multiple tasks in a fast-paced retail environment. You will be the main customer contact for job-related needs and help drive on-time completion and a smooth service