Installation Coordinator - Customer Experience & Job Flow

The Home Depot; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator in Charlotte, NC, to serve as a primary contact for customers and installation teams across the install lifecycle. You will coordinate with internal and external partners to ensure smooth job flow and resolve escalations, while managing paperwork, scheduling, and service tickets to drive on-time delivery.

The role emphasizes strong communication, organization, and the ability to handle multiple tasks in a fast-paced environment, with a focus

Qualifications

• High school diploma or GED required.
• 1+ years of related experience preferred.
• Strong communication and organizational skills essential.

Responsibilities

• Serve as primary contact for customers and installation teams throughout the install lifecycle.
• Coordinate with internal/external partners to facilitate job flow and handle escalations.
• Manage intake of jobs, scheduling, inspections, payments, and service tickets.

Skills

Customer service

Communication

Scheduling

Data entry

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator in Charlotte, NC, to serve as a primary contact for customers and installation teams across the install lifecycle. You will coordinate with internal and external partners to ensure smooth job flow and resolve escalations, while managing paperwork, scheduling, and service tickets to drive on-time delivery.

The role emphasizes strong communication, organization, and the ability to handle multiple tasks in a fast-paced environment, with a focus