Installation Scheduling Specialist

Ferguson Enterprises, LLC; Sumner (WA); On-site; USD 21,000 - 46,000; Full time

Job summary

Ferguson Enterprises, LLC is seeking an Installation Coordinator in Sumner, WA. The role requires coordinating installations, managing schedules, and maintaining strong customer relationships with internal teams.

You will review orders, coordinate with customers for pre-sites, deliveries, and installations, and provide pricing and issue resolution support. The position emphasizes organization, communication, and knowledge of installation processes, with typical hours Monday–Friday 8:30 a.m.

Qualifications

• Prior installation coordinating experience and routing/scheduling software preferred.
• Expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationships with internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy;
• Provide formal and final pricing to customer for services requested;
• Point of contact for questions, concerns, and/or complaints.

Skills

Installation coordination

Scheduling software

Product/installation knowledge

Communication

Microsoft Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ferguson Enterprises, LLC is seeking an Installation Coordinator in Sumner, WA. The role requires coordinating installations, managing schedules, and maintaining strong customer relationships with internal teams.

You will review orders, coordinate with customers for pre-sites, deliveries, and installations, and provide pricing and issue resolution support. The position emphasizes organization, communication, and knowledge of installation processes, with typical hours Monday–Friday 8:30 a.m.