Onsite Installation Coordinator | Scheduling & Success

FERGUSON; Wilmington (NC); On-site; USD 25,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Dental

Job summary

Ferguson is seeking an Installation Coordinator in Wilmington, NC to manage customer relationships, coordinate schedules, and ensure accurate work orders. You’ll collaborate with sales, update calendars, and handle pricing and project communications.

Proficiency in MS Office and strong organizational skills are essential. With a focus on teamwork and service, you will support installation planning, track progress by product type, and address questions or issues quickly.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Customer relationship management

Organizational skills

Communication

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Ferguson is seeking an Installation Coordinator in Wilmington, NC to manage customer relationships, coordinate schedules, and ensure accurate work orders. You’ll collaborate with sales, update calendars, and handle pricing and project communications.

Proficiency in MS Office and strong organizational skills are essential. With a focus on teamwork and service, you will support installation planning, track progress by product type, and address questions or issues quickly.