Installation Coordinator - Onsite Scheduling & Liaison

Ferguson Inc.; Wilmington (DE); On-site; USD 25,000 - 54,000; Full time

Job summary

Ferguson Enterprises, LLC in Wilmington, NC is seeking an Installation Coordinator to manage scheduling and installation logistics, building strong relationships with customers and coordinating with sales and operations to ensure accurate work orders and on-time service.

The role requires proactive communication, calendar management, and the ability to review orders, schedule events (pre-site, delivery, installation), and handle pricing and customer inquiries.

Qualifications

• Prior installation coordinating experience preferred.
• Ability to organize and prioritize work and communicate effectively.
• Proficient with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Develop and maintain relationships with assigned customers and ensure satisfaction.
• Collaborate with sales to understand customer requirements.
• Review and modify work orders for scope and dates.
• Contact customers to schedule pre-site, delivery and installation.
• Update installation calendar with job conditions.
• Provide formal pricing and act as point of contact for questions.
• Write credit memos and sales orders as needed for returns and rescheduled appointments.

Skills

Installation coordination

Customer service

Scheduling

MS Office

Tools

Microsoft Office

Job description

Ferguson Enterprises, LLC in Wilmington, NC is seeking an Installation Coordinator to manage scheduling and installation logistics, building strong relationships with customers and coordinating with sales and operations to ensure accurate work orders and on-time service.

The role requires proactive communication, calendar management, and the ability to review orders, schedule events (pre-site, delivery, installation), and handle pricing and customer inquiries.