Installation Scheduler & Customer Success Lead

Ferguson Enterprises, LLC; Sumner (WA); On-site; USD 21,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming and family building

Paid parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC is seeking an Installation Coordinator in Sumner, WA. The role focuses on proactively developing relationships with customers, coordinating schedules for pre-site, delivery and installation, and ensuring accurate work orders and pricing.

Responsibilities include collaborating with sales, updating calendars, tracking installations by product type, and serving as the primary contact for inquiries and issues.

Qualifications

• Prior installation coordinating experience and routing/scheduling software is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.).

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy;
• Provide formal and final pricing to customer for services requested;
• Point of contact for questions, concerns, and/or complaints.

Skills

Installation coordination

Routing software

Product knowledge

Time management

Communication

MS Office

Tools

Microsoft Office

Job description

Ferguson Enterprises, LLC is seeking an Installation Coordinator in Sumner, WA. The role focuses on proactively developing relationships with customers, coordinating schedules for pre-site, delivery and installation, and ensuring accurate work orders and pricing.

Responsibilities include collaborating with sales, updating calendars, tracking installations by product type, and serving as the primary contact for inquiries and issues.