Installation Scheduling Specialist

Express Flooring; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid PTO & holidays

Life insurance

Job summary

Express Flooring is seeking an Installation Coordinator to manage scheduling, coordination, and communication for residential flooring installations through our vendor network. You will review project details, coordinate timelines, and work with customers, installers, and internal teams to ensure projects are completed on time and to Express Flooring standards.

This fast-paced, hands-on role requires organization, exceptional communication, and problem-solving.

Qualifications

• 3+ years of customer service or customer support experience.
• High school diploma or GED required.
• Strong communication with customers, installers, contractors, and internal teams.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Problem-solving skills and adaptability.
• Experience with scheduling, inventory management, or project tracking software preferred.
• Team-oriented mindset with commitment to customer service.
• Proficiency with Microsoft Office and computer-based systems.
• Forklift certification or prior forklift experience.

Responsibilities

• Coordinate installation schedules, customer appointments, and contractor timelines.
• Support scheduling, dispatching, tracking, and completion of projects promptly.
• Communicate with installers, customers, and contractors to keep projects on track and resolve issues.
• Maintain accurate project notes, customer records, and installation details.
• Build strong relationships with contractors and customers for a seamless installation experience.
• Monitor inventory levels and assist with staging materials for crew loadouts.
• Support loading/unloading of materials and trucks as needed.
• Track project performance and assist with KPI reporting.
• Provide cross-functional support to internal teams.
• Deliver exceptional customer service at every stage.

Skills

Customer service

Strong communication

Organizational skills

Problem solving

Forklift certification

Microsoft Office

Education

High school diploma or GED

Tools

Scheduling software

Inventory management software

Project tracking software

Job description

Express Flooring is seeking an Installation Coordinator to manage scheduling, coordination, and communication for residential flooring installations through our vendor network. You will review project details, coordinate timelines, and work with customers, installers, and internal teams to ensure projects are completed on time and to Express Flooring standards.

This fast-paced, hands-on role requires organization, exceptional communication, and problem-solving.