Flooring Project Coordinator - Installations & Scheduling

Floor Coverings International; Easton (Northampton County); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Free uniforms

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Bonus and incentives

Paid training provided

Computer and App based work line

Company card

Retirement plan with match

Job summary

Floor Coverings International in the Lehigh Valley seeks a Production Coordinator to oversee multiple installation projects, ensuring quality and profitability. You will coordinate orders, schedules, and communications between sales, customers, and installers, delivering an exceptional home-flooring experience.

The role requires strong organizational skills, leadership in managing installers, and a customer-centric approach to ensure on-time, on-budget project completion with final payment

Qualifications

• Flooring installation preferred.
• Experience ordering product accurately.
• Communicate professionally with customers.
• Leadership to manage installers and handle conflict appropriately.
• Able to work independently without supervision.
• Oversee jobs across multiple sites with organization.

Responsibilities

• Meet with sales staff weekly to discuss sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule jobs to meet customer and installer availability.
• Provide ongoing installation updates to customers on start dates and work scope.
• Communicate job progress daily.
• Obtain written changes to contracted work when needed.
• Confirm scope and compensation with installers before start.
• Ensure delivery aligns with sales commitments.
• Walk customers through the completed job and collect final payment.
• Resolve simple repairs and manage profitability.
• Complete job costing reports within 24 hours after installation.
• Find installers offering better value and experience.
• Resolve conflicts promptly and maintain showroom/office presentation.
• Be available for Home Shows and training seminars.
• Attend at least one training per year and continue flooring education.
• Attend weekly meetings with Franchise Owner and update daily job status.
• Work weekly/monthly to hit installation and sales goals.

Skills

Flooring installation

Product ordering

Customer communication

Leadership & conflict management

Independent work

Multisite organization

Job description

Floor Coverings International in the Lehigh Valley seeks a Production Coordinator to oversee multiple installation projects, ensuring quality and profitability. You will coordinate orders, schedules, and communications between sales, customers, and installers, delivering an exceptional home-flooring experience.

The role requires strong organizational skills, leadership in managing installers, and a customer-centric approach to ensure on-time, on-budget project completion with final payment