Installation Coordinator: Fast-Paced Scheduling & Service

Express Flooring; Phoenix (AZ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Free virtual healthcare for employees

401(k) with company match

Paid PTO and holidays

Life insurance (company-paid)

Job summary

Express Flooring is seeking an Installation Coordinator to manage scheduling, coordination, and communication for residential flooring projects through our vendor network. You will review project details, coordinate timelines, and work with customers, installers, and internal teams to ensure timely, high-quality installations.

The role requires strong organizational and communication skills, problem-solving ability, and attention to detail.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service or support experience.
• Strong communication skills with customers, installers, contractors and internal teams.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong problem-solving skills and adaptability.
• Ability to manage multiple projects with accurate records.
• Experience with scheduling, inventory management, or project tracking software preferred.
• Team-oriented mindset with commitment to customer service.
• Proficiency with Microsoft Office and other computer-based systems.
• Fluent in Spanish (preferred).

Responsibilities

• Coordinate installation schedules, customer appointments, and contractor timelines.
• Support scheduling, dispatching, tracking, and completion of projects in a timely and professional manner.
• Communicate with installers, customers, and contractors to keep projects on track and resolve issues.
• Maintain accurate project notes, customer records, and installation details.
• Build strong relationships with contractors and customers for a seamless installation experience.
• Provide cross-functional support to internal teams as needed.
• Deliver exceptional customer service throughout the project lifecycle.

Skills

Communication

Organizational skills

Multitasking

Problem-solving

Microsoft Office

Spanish language (preferred)

Education

High school diploma or GED

Tools

Scheduling software

Project tracking software

Inventory management software

Job description

Express Flooring is seeking an Installation Coordinator to manage scheduling, coordination, and communication for residential flooring projects through our vendor network. You will review project details, coordinate timelines, and work with customers, installers, and internal teams to ensure timely, high-quality installations.

The role requires strong organizational and communication skills, problem-solving ability, and attention to detail.