Production Coordinator – Flooring Installations

Floor Coverings International; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Bonus and incentives

Paid training provided

Company card

Retirement plan with match

Job summary

Floor Coverings International is seeking a Production Coordinator to oversee the installation of multiple flooring projects, ensuring profitability and adherence to the sales promise. You will coordinate with sales staff, order products, schedule jobs, and keep customers informed about start dates and progress.

The role emphasizes delivering a smooth, customer-focused installation experience while continually improving operations and maintaining a 5-star rating.

Qualifications

• Proven leadership to manage installers and handle conflicts.
• Ability to work independently with minimal supervision.
• Strong communication and organizational skills.
• Proactive problem solving to meet customer expectations.

Responsibilities

• Meet with sales staff weekly to discuss orders and customer expectations.
• Order products needed for jobs and follow up on delivery.
• Schedule installations to meet customer and installer timelines.
• Update customers on start dates, progress and changes.
• Communicate job progress daily and ensure scope and compensation with installers.
• Complete job costing reports promptly after installations.
• Assist in selecting installers offering best value and experience.
• Attend trainings and meetings as required.

Skills

Leadership

Customer service

Independent work

Conflict resolution

Organization

Tools

Computer usage

Job description

Floor Coverings International is seeking a Production Coordinator to oversee the installation of multiple flooring projects, ensuring profitability and adherence to the sales promise. You will coordinate with sales staff, order products, schedule jobs, and keep customers informed about start dates and progress.

The role emphasizes delivering a smooth, customer-focused installation experience while continually improving operations and maintaining a 5-star rating.