Appliance Installation Scheduler & Customer Advocate

Ferguson

Cincinnati (OH)

On-site

USD 21,000 - 35,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Mental health coverage

Job summary

Ferguson in Cincinnati, OH is seeking an Appliance Installation Coordinator to manage installation scheduling, customer coordination, and order accuracy. You will partner with sales to meet customer requirements and maintain a detailed installation calendar.

The qualified candidate will have installation coordination experience, strong product knowledge, and competency in Microsoft Office. The position offers a Monday–Friday schedule with competitive benefits including health, dental, vision,

Qualifications

Prior installation coordinating experience is preferred.
Expert level product and installation knowledge.
Ability to organize and prioritize work and communicate effectively.
Develop and maintain positive relationships with internal and external customers.
Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

Proactively develop and maintain relationships with an assigned customer base, including key accounts.
Collaborate with sales teams to understand customer requirements.
Review and modify work orders for accuracy of scope, dates, and product availability.
Contact customer for scheduling of events: pre-site, delivery and installation.
Update Installation Calendar with pertinent job condition.
Track and record number of installations by product type.
Provide pricing for services and act as point of contact for questions or concerns.
Write credit memos and sales orders as needed for returns and rescheduled appointments