Appliance Installations Scheduler

Ferguson Enterprises, LLC; Cincinnati (OH); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Job summary

Ferguson is seeking an Appliance Installation Coordinator to manage scheduling, installation coordination, and customer communication. You will liaise with sales to confirm requirements, review work orders for accuracy, and coordinate pre-site, delivery and installation activities.

Responsibilities include maintaining relationships with key accounts, updating calendars, tracking installations, and handling pricing and returns as needed.

Qualifications

• Prior installation coordinating experience preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationships with internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint).
• Pre-employment drug and background screening required.

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested
• Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Product knowledge

Organization

Communication

MS Office

Tools

Microsoft Office

Job description

Ferguson is seeking an Appliance Installation Coordinator to manage scheduling, installation coordination, and customer communication. You will liaise with sales to confirm requirements, review work orders for accuracy, and coordinate pre-site, delivery and installation activities.

Responsibilities include maintaining relationships with key accounts, updating calendars, tracking installations, and handling pricing and returns as needed.