Installation Coordinator: Scheduling & Customer Advocacy

Ferguson Enterprises; Thornton (CO); On-site; USD 21,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming benefits

Paid parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises is hiring an Installation Coordinator to support our on-site operations in Thornton, CO. You will proactively manage client relationships, coordinate pre-site activities, deliveries, and installations, and work closely with sales to ensure accurate scope and timelines.

The role emphasizes strong communication, organization, and office software skills, with a starting wage between $15.00 and $27.93 per hour and a typical Mon-Fri schedule.

Qualifications

• Experience coordinating installations or field service.
• Strong product and installation knowledge.
• Excellent organizational and prioritization skills.
• Proven ability to build client relationships.
• Proficient with MS Office (Outlook/Word/Excel).

Responsibilities

• Develop and maintain relationships with an assigned customer base.
• Collaborate with sales teams to understand customer requirements.
• Review and modify work orders for scope, dates, and availability.
• Schedule events: pre-site, delivery and installation.
• Update Installation Calendar with job conditions.
• Track installations by product type.
• Receive notes, change orders, photos, and invoices for processing.
• Provide final pricing and act as a point of contact for questions.
• Write credit memos and sales orders for returns and reschedules.

Skills

Installation coordination

Product knowledge

Organization

Prioritization

Customer relationship

Tools

MS Office

Job description

Ferguson Enterprises is hiring an Installation Coordinator to support our on-site operations in Thornton, CO. You will proactively manage client relationships, coordinate pre-site activities, deliveries, and installations, and work closely with sales to ensure accurate scope and timelines.

The role emphasizes strong communication, organization, and office software skills, with a starting wage between $15.00 and $27.93 per hour and a typical Mon-Fri schedule.